![]() Prior call center experience (Preferred).Goal focused with willingness to accept coaching and development.Consent to be monitored and recorded while conducting surveys.Willing and able to persuade respondents to participate in surveys.Able to explain difficult concepts in simple terms.Personable and willing to quickly build professional relationships over the phone.Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection.Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals. ![]() Follow all center policies and procedures as outlined in the call center policy addendum.Maintain center standards for performance and productivity.Cooperate with co-workers and management while working toward department goals.Ability to meet quality assessments standards and call monitoring requirements.Demonstrate the ability to move around within a survey to add, delete or change information when appropriate.Maintain confidentiality of procedures, scripts and respondent information.Persuade reluctant respondents to participate in surveys and diaries.Ability to listen to and accurately capture respondent answers over the phone.Ability to maintain patience and professionalism throughout surveys. ![]()
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